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A personal item (handbag, small backpack or laptop) and a cabin bag of up to 7 kg and 55 × 40 × 20 cm, on any fare. It’s a right recognised in the European Union and we apply it across our whole network.

The first 23 kg bag costs €35 per flight on short- and medium-haul and €55 on long-haul if your fare doesn’t include it. Classic and Flex include one; Horizon and Meridian, two; Zenith, three. Silver members check one free on any fare.

Yes, in Manage booking or during check-in, at the same price as when booking. It costs more at the airport.

With Flex, Meridian and Zenith, changes are free and you only pay any fare difference. With Classic and Horizon it costs €50 per passenger per flight plus the difference. Light doesn’t allow changes, but you can cancel and recover the taxes.

Flex, Meridian and Zenith are fully refundable up to 24 hours before departure (Zenith, up to departure). Horizon refunds 50%. Light and Classic refund taxes and charges. You can always cancel free of charge within 24 hours of purchase if the flight departs more than 7 days later.

Yes. From the very first result we show the final price per person including taxes and charges. Extras are only added if you choose them.

A valid passport and an electronic travel authorisation: ESTA for the United States and eTA for Canada. You apply online and they’re usually approved in minutes, but it’s best to do it 72 hours ahead.

A passport valid for at least six months. EU citizens don’t need a visa for stays of up to 90 days.

Since 2026, travellers from outside the Schengen area register their entry and exit with biometric data instead of a passport stamp. The first time takes a few extra minutes at border control.

By counting flights or spend, whichever comes first: Silver with 5 flights or €1,500, Gold with 15 or €4,000, Platinum with 40 or €10,000. Every flight counts as one, whatever the fare.

They last 36 months, and any activity (flying, earning or using points) renews the validity of all of them.

Yes, up to six people in a single family account. Children earn from birth.

We rebook you on the next available flight and notify you by text and email. If you arrive more than 3 hours late for reasons within our control, you’re entitled to compensation of €250, €400 or €600 depending on distance (Regulation (EU) 2026/2202), plus care: meals, communication and, if needed, a hotel.

From Manage booking, under Issues, with no paper forms. We reply within 30 days at most.